Quick Changeover for Improved Service

Quick Changeover for Improved Service

People, not working in manufacturing, often tell me they don’t think this Lean “stuff” is applicable to their service context. Particularly not when their service involves servicing a physically present customer that is, therefore, an intrinsic part of the process. Still, I see them struggling (as a consultant or customer) with reducing their service lead times or turnaround times. I am thinking of vessel turnaround times in a port, truck turnaround times at a warehouse, airplane turnaround at an airport, a visit to the outpatient department, performing scheduled maintenance, or the duration and length of roadworks resulting in traffic jams, just to name a few. To me, they all share the same challenge. Namely, to ensure the shortest, reliable time span in order not to waste any of the (internal) client’s valuable time. So why not use quick changeover principles in reducing these turnaround times? (more…)

May 11, 2018 0

How Many S’s in 5S?

How Many S’s in 5S?

5S is a well-known method. It is used in creating, standardizing and maintaining a well-organized workplace. The 5S’s thereby refer to the five steps in the method, i.e., sort out, set in order (or: straighten), shine (or: sweep), standardize and sustain (or: self-discipline). But sometimes you see discussions about whether it should be 3S, 4S, 5S or even 6S. A post about the number of S’s and what it may tell you. (more…)

April 23, 2018 0

Setting Targets: Control, Tighten and Shift

Setting Targets: Control, Tighten and Shift

Nowadays, you almost trip over the whiteboards scattered around the shop floors of many organizations. In most cases, these boards show data on a set of indicators linked to themes like safety, quality, timeliness, speed, productivity and team morale. The idea is that through this data, teams can track whether they are achieving their objectives. To do so, these indicators should not only show the data on actuals (i.e., the voice of the process), but also specific targets reflecting the area’s objectives. Unfortunately, this is much less common. So how then do we track the team’s contribution to the organization’s goals? And even when I do see targets, I sometimes wonder how they were set. A post on setting targets. (more…)

February 12, 2018 1

The Logic of Root Condition Analysis (6/6)

The Logic of Root Condition Analysis (6/6)

Problem-solving and particularly the part that focuses on root cause analysis (RCA) has always been one of the topics that has had my special interest. Specifically, two questions always slumbered in my head, viz. (1) whether you could speak of one root cause, or that you should speak of multiple (root) causes; and (2) whether you should speak of the root cause or rather the root condition. This is the final post in a series of six posts, in which I have tried to explain how rigorous problem-solving logic (using an example) can help us answer these questions. At the same time, I hope the example and the logic will be useful in your own problem-solving efforts or your coaching thereof. This sixth and final post will summarize the analysis, say something about prioritizing counter-measures and conclude on the two questions. I will end the series with some words on how this can help you in your problem-solving efforts and your coaching of problem-solving teams.

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November 13, 2017 0

The Logic of Root Condition Analysis (5/6)

The Logic of Root Condition Analysis (5/6)

Problem-solving and particularly the part that focuses on root cause analysis (RCA) has always been one of the topics that has had my special interest. Specifically, two questions always slumbered in my head, viz. (1) whether you could speak of one root cause, or that you should speak of multiple (root) causes; and (2) whether you should speak of the root cause or rather the root condition. In a series of six posts, I will try to explain how rigorous problem-solving logic (using an example) can help us answer these questions. At the same time, I hope the example and the logic will be of use in your problem-solving efforts or your coaching thereof. This fifth post will again dive into the causal event chain, but now at the systemic level. And I will discuss the problem of people not adhering to the standard.

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November 13, 2017 0

The Logic of Root Condition Analysis (4/6)

The Logic of Root Condition Analysis (4/6)

Problem-solving and particularly the part that focuses on root cause analysis (RCA) has always been one of the topics that has had my special interest. Specifically, two questions always slumbered in my head, viz. (1) whether you could speak of one root cause, or that you should speak of multiple (root) causes; and (2) whether you should speak of the root cause or rather the root condition. In a series of six posts, I will try to explain how rigorous problem-solving logic (using an example) can help us answer these questions. At the same time, I hope the example and the logic will be of use in your problem-solving efforts or your coaching thereof. This fourth post will take us to the systemic level of our problem. I will further explore the concept of barriers and make the link to standards in Lean thinking. At this point in the logic, I will also introduce the problem of occurrence and the problem of non-detection.

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November 13, 2017 0

The Logic of Root Condition Analysis (3/6)

The Logic of Root Condition Analysis (3/6)

Problem-solving and particularly the part that focuses on root cause analysis (RCA) has always been one of the topics that has had my special interest. Specifically, two questions always slumbered in my head, viz. (1) whether you could speak of one root cause, or that you should speak of multiple (root) causes; and (2) whether you should speak of the root cause or rather the root condition. In a series of six posts, I will try to explain how rigorous problem-solving logic (using an example) can help us answer these questions. At the same time, I hope the example and the logic will be of use in your problem-solving efforts or your coaching thereof. This third post will dive into tracing back the causal event chain, introducing and applying concepts like causing events, the initial causing event, and the initial active cause.

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November 12, 2017 0

The Logic of Root Condition Analysis (2/6)

The Logic of Root Condition Analysis (2/6)

Problem-solving and particularly the part that focuses on root cause analysis (RCA) has always been one of the topics that has had my special interest. Specifically, two questions always slumbered in my head, viz. (1) whether you could speak of one root cause, or that you should speak of multiple (root) causes; and (2) whether you should speak of the root cause or rather the root condition. In a series of six posts, I will try to explain how rigorous problem-solving logic (using an example) can help us answer these questions. At the same time, I hope the example and the logic will be of use in your problem-solving efforts or your coaching thereof. This second post will introduce concepts like necessary condition, defensive and control barrier, and will apply these to our example.

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November 12, 2017 1

The Logic of Root Condition Analysis (1/6)

The Logic of Root Condition Analysis (1/6)

Problem-solving and particularly the part that focuses on root cause analysis (RCA) has always been one of the topics that has had my special interest. I have coached many problem-solving teams, and besides the sometimes superficial use of problem-solving tools, there have always been two questions that have slumbered in my head, viz. (1) whether you could speak of one root cause, or that you should speak of multiple (root) causes; and (2) whether you should speak of the root cause or rather the root condition. Based upon the way my mentors have trained and coached me in problem-solving, as well as a lot of self-education and practice, I will try to explain how rigorous problem-solving logic (using an example) can help us answer these questions. At the same time, I hope the example and the logic will be of use in your problem-solving efforts or your coaching thereof.
(more…)

November 12, 2017 1

Are You on the Way to Perfect Flow? (Part 3)

Are You on the Way to Perfect Flow? (Part 3)

This is the third and last post in a series of three about knowing whether you are on your way to perfect flow. The better your flow, the more profitable your business will be and the more returns it will deliver. But how to know where you stand in terms of flow? And how to evaluate whether you progressed? This series of three post tries to develop two measures – flow velocity and flow smoothness – as the way to evaluate the level of and the progress towards flow. In this third post, I will focus on flow smoothness to complement the flow velocity measure discussed in the second post.
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September 11, 2017 0

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