Nowadays, you almost trip over the whiteboards scattered around the shop floors of many organizations. In most cases, these boards show data on a set of indicators linked to themes like safety, quality, timeliness, speed, productivity and team morale. The idea is that through this data, teams can track whether they are achieving their objectives. To do so, these indicators should not only show the data on actuals (i.e., the voice of the process), but also specific targets reflecting the area’s objectives. Unfortunately, this is much less common. So how then do we track the team’s contribution to the organization’s goals? And even when I do see targets, I sometimes wonder how they were set. A post on setting targets. (more…)